===Hive Support - WordPress Help Desk, Live Chat & AI Chat Bot Plugin for WordPress===
Contributors: hivesupport,shahinsalehiin,darklup,wpcommerz,rahi6039
Donate link: https://gethivesupport.com
Tags: helpdesk, support, live chat, chat bot, ticketing
Requires PHP: 7.4
Requires at least: 6.0
Tested up to: 6.6.2
Stable tag: 1.1.1
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html

The Ultimate Help Desk, Live Chat & AI Chat Bot Plugin for WordPress.

== Description ==

<h4>The All-In-One Help Desk, Live Chat & AI Chat Bot Plugin for WordPress.</h4>


<p>Hive Support is ready to make customer support management more efficient and flexible. Just install this crafty tool and improve the customer experience of your business.</p>

<p>Hive Support is designed to revolutionize customer support management for WordPress websites. Enhance your customer experience with our powerful, flexible, and efficient tool, featuring <strong>AI-powered</strong> chatbots and comprehensive ticket management.</p>

<p>You can connect the <strong>OpenAI API</strong> to train the chatbot with various prompts. Hive Support also offers an automation trigger system for support management to speed up tasks. You can easily create multiple types of automation with various actions, conditions, and triggers.</p>

<p><strong>Video-</strong> <a href="https://www.youtube.com/watch?v=xwEf0D0Yjuk" target="_blank">🎉Introducing the Hive Support - The Ultimate AI-enhanced Support Solution for WordPress</a></p>

[youtube https://www.youtube.com/watch?v=xwEf0D0Yjuk]

<p><a href="https://gethivesupport.com" target="_blank">🚀 <strong>Get Pro</strong></a>  <span>|</span> <a href="https://gethivesupport.com/docs/" target="_blank"><strong>Docs</strong></a> </p>

<h4>Why Choose Hive Support for Your WordPress Site?</h4>

<ul>
<li><strong>AI-Powered Chatbots:</strong> Integrated with ChatGPT for faster, smarter responses.</li>
<li><strong>Live Chat Functionality:</strong> Provide instant support with live chat.</li>
<li><strong>Comprehensive Ticket Management:</strong> Effortlessly track and resolve customer issues.</li>
<li><strong>Automation Triggers:</strong> Streamline repetitive tasks with customizable automations.</li>
<li><strong>Detailed Analytics:</strong> Gain insights into performance and customer satisfaction.</li>
</ul>


<h3>🌟 Hive Support's Free Features:</h3>

<h3>Ticket Management System</h3>

<p>A full-fledged interface for managing all the customer support tickets. Track the customer's issues and provide them with efficient solutions.</p>

<ul>
<li>Manage all customer support tickets with a full-featured interface.</li>
<li>Filter and track tickets by status, priority, agent, customer, and mailbox.</li>
<li>View ticket list with various information such as <strong>title, status, assign, update, and created.</strong></li>
<li>View response conversations and reply to them.</li>
<li>View ticket details, purchase information, and past conversations.</li>
</ul>

<p><strong>Private and Public Notes:</strong> Add notes to tickets to assist in issue resolution and provide personalized support.</p>


<h3>Manage Support Agents</h3>

<p>Hive Support offers you an effective function for managing all the support agents of your website.</p>

<ul>
<li>Easily add, edit, and manage support agents with customizable permissions.</li>
<li>Track agent performance and assign tasks effectively.</li>
<li>Edit agent information and delete the agents whenever you want.</li>
</ul>

<h3>Ticket Reports</h3>

<p>Proper analytical data always helps you to optimize a plan for improving your customer support management system. Get the complete reports about all the tickets of your support system.</p>
<ul>
<li>Access comprehensive reports and analytics on ticket stats and agent activities.</li>
<li>Visualize ticket data with graphs and filters.</li>
</ul>

<h3>Monitor Agent Activities</h3>

<p>Track and oversee all agent activities with a comprehensive interface. Ensure your support team remains productive and efficient in managing customer support tasks.</p>

<h3>Business Inbox</h3>

<p>When running a website, you often have various services for customers, leading to different types of customer queries. With Hive Support, you can easily create multiple mailboxes for different support portals.</p>
<ul>
<li>You can add two different types of mailboxes as <strong>Web-based</strong> and <strong>Email And Web Based (PRO)</strong></li>
<li>Options for adding the following information for each mailbox such as - <strong>Inbox Name, Support From Email, Admin Email, & Footer Customization.</strong></li>
</ul>

<h3>Email Notifications</h3>

<p>Hive Support offers robust options for sending email notifications to both customers and agents. You can customize email templates, including the subject and body text, to suit your needs. Hive Support provides six notification options:</p>

<ul>
<li>Ticket Assigned <strong>(To Agent)</strong></li>
<li>Ticket Created <strong>(To Admin/Agent)</strong></li>
<li>Replied by Customer <strong>(To Admin/Agent)</strong></li>
<li>Ticket Created by Agent <strong>(To Customer)</strong></li>
<li>Ticket Closed by Agent <strong>(To Customer)</strong></li>
<li>Ticket Replied by Agent <strong>(To Customer)</strong></li>
</ul>

<h3>🌟 Hive Support's Pro Features:</h3>

<h4>Response Templates</h4>

<p>Speed up response times by creating pre-made templates for common customer inquiries. This feature enables your support team to provide quick, consistent, and accurate responses.</p>

<ul>
<li>Create and manage pre-made templates for common customer inquiries.</li>
<li>Insert the template in a single click and reply.</li>
</ul>

<h4>Custom Ticket Fields</h4>

<p>Customize your ticket submission forms with various fields to capture all necessary information for better understanding and resolving customer issues.</p>

<ul>
<li>Customize your ticket interface with fields like - <strong>text field, text area field, number field, dropdown field, radio field, and checkbox field.</strong></li>
<li>Add different options to each field based on your requirements.</li>
<li>Choose specific fields for each mailbox to create a personalized ticket interface for different support portals.</li>
</ul>

</h4>Automation Trigger</h4>

<p>Automate your responses with customizable templates. Set up multiple conditions and actions to automatically handle routine inquiries, allowing your team to focus on more complex issues.</p>
<ul>
<li>Create unlimited triggers for various purposes, listed with ID and Title in the automation settings.</li>
<li>Build automations with trigger events, conditions, and actions to streamline your support process.</li>
</ul>

<h4>Smart AI-Based Chatbot</h4>

<p>Provide 24/7 customer assistance with AI-driven chatbots - fully integrated with ChatGPT for enhanced interactions.</p>
<ul>
<li>Train the chatbot in two ways: prompt-based and fine-tuning.</li>
<li>Choose from three different ChatGPT models for your chatbot: GPT-3.5 Turbo, GPT-4, and GPT-4 Turbo.</li>
</ul>

<h4>Live Chat</h4>

<p>Enhance your customer communications with live chat functionality.</p>

<ul>
<li>Enable the live chat widget for every page of your WordPress website.</li>
<li>Tailor the live chat experience to fit your business needs and provide instant support to your customers.</li>
</ul>

<h4>Agent Performance Reports</h4>

<p>Monitor the performance of your support agents with detailed reports. Gain insights about their activities, such as opened, closed, and assigned tickets, to make informed decisions and boost productivity.</p>

<h4>Integration Capabilities</h4>

<p>Seamlessly integrate with popular e-commerce, membership, CRM, and LMS platforms. Support multiple messaging channels like Telegram, Slack, and Discord for stress-free customer communication.</p>


<h3>💫 (UPCOMING) Mobile Application</h3>

<p>We always prioritize our customer's demands. That's why we are coming up with a full-fledged smartphone application. You will be able to support tasks on the go with Hive Support's mobile app available on Android and iOS.</p>

<h3>🛡️ Full GDPR Compliance</h3>

<p>With Hive Support, your support system is entirely self-hosted on WordPress, meaning you retain full ownership and control of your data. Thref's no reliance on external SaaS connections, ensuring your data remains secure and compliant with GDPR.</p>

<h3>📌 Why Choose the Hive Support Plugin for your WordPress Website?</h3>

<h4>⏳ Improved Response Time</h4>

<p>Hive Support comes with automation functions that streamline repetitive tasks. Automated responses, ticket prioritization, and workflow management reduce response times, ensuring that user issues are addressed promptly.</p>

<h4>📑 Comprehensive Analytics and Reporting</h4>

<p>It has detailed analytics and reporting functions. These insights can help you understand common issues, track response times, and measure customer satisfaction. This data is invaluable for the continuous improvement of your support services.</p>

<h4>🛡️ Better User Experience</h4>

<p>Hive Support can significantly improve the customer's experience on your website. Users can easily access help through various channels (e.g., live chat, AI chatbot, FAQ, support tickets) directly on your site, leading to a smoother and more satisfying interaction.</p>

<h4>🔗Integration with Other Tools</h4>

<p>Integration capabilities always improve any type of software. Especially, when you are using support tools, it's a necessary option. That's why, our Hive support's proper integration function. You can integrate with famous communication tools like <strong>Telegram, Slack, Discord, etc.</strong></p>

<h4>📍 Useful Guide for Integrations:</h4>

<ul>
<li><a href="https://gethivesupport.com/docs/telegram-integration/" target="_blank">Telegram Integration</a></li>
<li><a href="https://gethivesupport.com/docs/slack-integration/" target="_blank">Slack Integration</a></li>
<li><a href="https://gethivesupport.com/docs/discord-integration/" target="_blank">Discord Integration</a></li> 
<li><a href="https://gethivesupport.com/docs/manage-your-tickets-using-whatsapp-with-hive-support/" target="_blank">WhatsApp Integration</a></li>
</ul>


<h4>⚙️ How to Use Hive Support on your WordPress Site</h4>

<p>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial - 👉 How to Install the Hive Support.</p>

<h3>🎉 What's Next</h3>
<p>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.</p>

<p>✳️ <a href="https://wordpress.org/plugins/guidant/" target="_blank"><strong>WP Guidant:</strong></a> Enhance your WooCommerce site with WP Guidant. Easily create multi-step guided selling processes for your customers, significantly boosting your conversion rates.</p>

<p>✳️ <a href="https://wordpress.org/plugins/darklup-lite-wp-dark-mode/" target="_blank"><strong>Darklup:</strong></a> Enhance your WordPress website with Darklup, a smart algorithm-based dark mode plugin. Transform your site with a sleek, modern dark theme that offers an aesthetic and user-friendly experience.</p>

<p>✳️ <a href="https://wordpress.org/plugins/wceazy/" target="_blank"><strong>wcEazy:</strong></a> Supercharge your WooCommerce store with wcEazy, an all-in-one solution for optimizing your WooCommerce site. Access multiple modules to increase sales and streamline your store's performance.</p>


<strong>❤️ Loved Hive Support?</strong>

<ul>
<li>Join our <a href="https://www.facebook.com/groups/wpcommerz" target="_blank">Facebook Group</a></li>
<li>Learn from our tutorials on <a href="https://www.youtube.com/@wpcommerz8042" target="_blank">Youtube Channel</a></li>
<li>Or rate Darklup on <a href="https://wordpress.org/plugins/hive-support/#reviews" target="_blank">WordPress</a></li>
</ul>



## Privacy Policy
Hive Support uses [Appsero](https://appsero.com) SDK to collect some telemetry data upon user's confirmation. This helps us to troubleshoot problems faster & make product improvements.

Appsero SDK **does not gather any data by default.** The SDK only starts gathering basic telemetry data **when a user allows it via the admin notice**. We collect the data to ensure a great user experience for all our users.

Integrating Appsero SDK **DOES NOT IMMEDIATELY** start gathering data, **without confirmation from users in any case.**

Learn more about how [Appsero collects and uses this data](https://appsero.com/privacy-policy/).

== Installation ==

**The easy way.**

Go to your WordPress Dashboard. Navigate to Plugins > Add New and then search for "Hive Support". Click on Install and then Activate the Plugin.

That's it, Hive Support is now activated on your site!

**The hard way..**

Download "Hive Support" and then extract the zip file and just drop the contents in the wp-content/plugins/ directory of your WordPress installation and then activate the Plugin from Plugins page.



== Frequently Asked Questions ==

= 1. Who should use the Hive Support plugin? =
Hive Support plugin can be beneficial to anyone who needs to manage customer support inquiries on their WordPress website. Examples of businesses or organizations that might benefit from a support ticketing system plugin includes websites for selling products online, providers of online services, companies that make software and more. In general, any company or organization that needs to manage customer inquiries or support requests in an organized and efficient manner can benefit from using the Hive Support plugin.

= 2. Do I need any coding knowledge to access this plugin? =
No, You don’t need to know any code to access the plugin. This plugin is very easy to use.

= 3. Is it easy to use? =
Yes, you just need to get the plugin and install it. Overall accessing process is very much user-friendly.

= 4. Is it compatible with other tools? =
Yes, it is completely compatible with all themes and other tools.


== Screenshots ==

1. Helpdesk & Customer Support Ticket Plugin for WordPress.
2. Statistical representation on overall tickets and staff performance.
3. Automatically assign ticket to staff.
4. Build the custom ticket fields as you need.
5. Integrate the total system with other social media.


== Changelog ==

= 1.1.1 =
- Fixed Hive Support Pro version 1.1.4 compatibility issue
- Fixed some other issue

= 1.1.0 =
- Fixed internal error
- Fixed membership plugin compatibility issue
- Fixed Admin mail notification not send issue when ticket create
- Fixed Translate issue
- Fixed Email markdown not work for response_text issue
- Update POT File

= 1.0.9 =
- Added New ticket badge
- Added ticket New reply badge
- Added ticket Delete option
- Added ticket bulk Delete option
- Added ticket bulk status close option

= 1.0.8 =
- Fixed mailbox add not working issue

= 1.0.7 =
- Hive Support PRO latest version compatibility
- Fixed PHP Warning
- Improved performance

= 1.0.6 =
- Added admin notice for pro version compatibility information
- Fixed creacritical error issue

= 1.0.5 =
- Fixed missing string translation issue

= 1.0.4 =
- Fixed admin mail not sending when create ticket issue
- Fixed translate not working issue

= 1.0.3 =
- Fixed wrong ticket update time issue
- Fixed admin ticket reply preloader not working issue
- Fixed time zone issue

= 1.0.2 =
- Added RTL Support
- Fixed mail markdown error issue 
- Fixed font family conflict issue
- Integrated Appsero

= 1.0.1 =
- Fixed WordPress 6.5.4 compatibility Issue
- Fixed console error
- Fixed Ticket media file upload issue

= 1.0.0 =
This is the initial release of Hive Support.